Terms of Service

1. Agreement to Terms

By accessing or purchasing from this website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our website or purchase our products. These Terms of Service apply to all visitors, users, and customers.

2. Merchant of Record

All sales made through this website are transactions between you and VanillaBros. We are the merchant of record for all purchases. Shopify Inc. provides the e-commerce platform that powers this store but is not a party to the purchase agreement between you and us. Amazon Logistics serves as our third-party fulfillment partner for order delivery.

3. Products & Descriptions

We make every effort to accurately display the color, texture, and characteristics of our vanilla products. However, we cannot guarantee that your screen's display accurately represents the actual appearance of the product. Product descriptions, weights, and measurements are provided in good faith and are as accurate as possible. We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time.

4. Food Products & Allergen Notice

Our products (vanilla beans, vanilla extract, and vanilla powder) are food products. Please note the following:

• Vanilla extract contains alcohol. Keep out of reach of children.
• If you have known food allergies, please review all product ingredients before purchasing.
• Store all products in a cool, dry place away from direct sunlight for optimal freshness.
• Products are intended for culinary/food use only.
• We are not responsible for adverse reactions resulting from improper storage or use contrary to product instructions.

 

5. Pricing & Payment

All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to modify prices at any time. Payment must be received in full before orders are processed. We accept all major credit cards and payment methods available through our checkout. By providing your payment information, you represent that you are authorized to use the payment method and authorize us to charge the total purchase amount.

6. Order Acceptance

Your receipt of an order confirmation email does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product images, and descriptions, is the property of VanillaBros and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.

8. Third-Party Services

Our website is powered by Shopify Inc. Our order fulfillment is handled by Amazon Logistics (Multi-Channel Fulfillment). These third-party services are governed by their own terms of service and privacy policies. We are not responsible for the practices of these third-party providers, though we select them carefully to ensure quality service to our customers.

9. Limitation of Liability

To the fullest extent permitted by law, VanillaBros shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website. Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid for the product(s) in question. We are not liable for delivery delays caused by our fulfillment partner, carrier, or circumstances outside our reasonable control (including weather events, carrier disruptions, or force majeure events).

10. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to binding arbitration, in accordance with the rules of the American Arbitration Association.

11. Privacy

Your use of our website and purchase of our products is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website and/or purchase of products after any changes constitutes your acceptance of the new Terms of Service. We recommend reviewing these Terms periodically.

13. Contact Information

If you have any questions about these Terms of Service, our Refund Policy, or our Shipping Policy, please contact us:

VanillaBros

Email: support@vanillabros.com